The Case for Quality: Lessons, Legacies and Landmines

Quality and Learning are foundational to all service areas, yet there are subjective and varied understandings of quality and its dimensions. Typically organizations adopt principles which align with their vision and goals, yet fail to adequately address issues of racism, discrimination, and equity by embedding them in quality and learning. Jeanette Edwards and Cheryl Ward ask, "Why shouldn't racism, discrimination and equity be fundamental to all aspects of quality and safe service delivery?" In this session, they will explore the critical development and application of quality principles. ​   

 

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